Allow attachments to be edited within the tool. As opposed to downloading, saving locally, etc....
Allow attachments to be edited within the tool. As opposed to downloading, saving locally, deleting, then attaching the new article. This approach does not support a company trying to discourage documents being saved locally.
Sheila Wolney
shared this idea
6 comments
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Dale
commented
These are your comments Edward.....I think this would be great! "Possibly you're asking about this scenario - you click on an attachment, appropriate application opens it on your PC (for example MS Word), you edit it, click save and attachment gets uploaded to the KB".
Or even "save as"
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Rich Sorenson
commented
Thought I would post another comment about this one - I'm still hoping that it makes it to your planned list soon - it would really help me. Thanks to all the hard work and effort you are all putting into the KB. Keep up the great work. MS Word would be my first choice - that would probably account for 80-90% of the documents I work with. Xcel and Power Point would be nice too.
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Rich Sorenson
commented
I would like this feature as well. The ability to click on an attachment and the appropriate application opens it on your PC. You edit it, click save and the attachment gets uploaded to the KB. Main formats that we would be working with are MS Office. For the way we use the knowledge base, this feature would help us more than any of the other suggestions. Recent upgrades have been great, but this one is very important for us. Please seriously consider this one in the next version. For those who have read access only, they would not be able to edit the attachment.
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Peter
commented
HI
I would like this as well. I suppose the solution would be based on the file associations (only) as to avoind someone opening XLS sheets in Word...
Peter
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Sheila Wolney
commented
Yes - the scenario you described would be perfect!!!!!
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Please clarify what do you mean by allowing to "edit attachments within the tool". It would take great amount of time to add ability to edit PDF, Doc, and other popular documents within a web application like KMP.
Possibly you're asking about this scenario - you click on an attachment, appropriate application opens it on your PC (for example MS Word), you edit it, click save and attachment gets uploaded to the KB. This is possible scenario, but it doesn't solve the problem with discouragement of saving documents locally: your browser and MS Word will create cached local copy of the document anyway.
